Refunds and Return Policy

Last updated: 19 October 2026

We want you to be completely delighted with your Auverra purchase. Every piece is crafted with certified lab-grown diamonds and inspected before dispatch. If, for any reason, you are not satisfied, this Policy sets out your options: a 15-day money-back return, a lifetime exchange, and a lifetime buyback.

1. 15-Day Money-Back Return

Ready-to-ship jewellery and loose lab-grown diamonds may be returned within 15 days of the delivery date for a 100% refund of the product value, no questions asked, subject to the conditions below.

  • The item must be unworn, unaltered, and undamaged, in its original condition and original packaging.
  • Any complimentary gift received with the order must also be returned if the retained order value falls below the qualifying threshold of the offer.
  • Where a discount, coupon, or voucher was applied at purchase, the refund will be adjusted to reflect the effective price actually paid.

2. Items Not Eligible for Return

  • Customised, made-to-order, engraved, or bespoke pieces manufactured against a design approved by you.
  • Items altered, resized, or serviced by any third party after delivery.
  • Items showing wear, damage, or tampering with the security tag or laser inscription.
  • Gift cards and gold/silver coins.

Customised and made-to-order items are, however, fully covered against manufacturing defects under our warranty (see the Terms of Use).

3. How to Initiate a Return

Email care@auverra.com with your order number within the 15-day window. We will arrange an insured reverse pickup wherever serviceable, typically within 72 hours of your request. Where reverse pickup is not serviceable at your pin code, we will ask you to ship the item to our returns address via insured, trackable courier and will reimburse reasonable shipping costs up to ₹750. Items lost or damaged in customer-arranged transit remain the customer’s responsibility until received by us.

4. Quality Verification and Refund Timeline

All returns are inspected and verified by our Quality Assurance team, normally within 5 business days of receipt, to confirm the item and certificate match the original sale and that the conditions above are met. The decision of the Quality Assurance team shall be final. Approved refunds are processed to the original payment method (credit card / debit card / UPI / net banking) within 7–10 business days of verification. Cash-on-delivery orders, where offered, are refunded by NEFT/RTGS bank transfer. Original shipping charges, customs duties (for international orders), and bank or gateway charges are non-refundable.

5. Lifetime Exchange — 100% Value

Auverra offers a lifetime 100% exchange on jewellery purchased in India. You may exchange your piece at any time for any design of equal or higher value; the difference is payable before dispatch of the new piece. Exchange value is computed as 100% of the prevailing market price of the metal plus 100% of the prevailing Auverra list price of lab-grown diamonds of the same quality and specification, capped at the original invoice value where the prevailing prices are higher. The item must pass Quality Assurance review, be free of damage, wear, alteration, or resizing, and be accompanied by the original certificate, invoice, and warranty card. Any discount availed at original purchase is deducted while computing exchange value.

6. Lifetime Buyback — 80% Diamond Value

Auverra offers a lifetime buyback on jewellery purchased in India, at 100% of the prevailing market price of the metal (gold/platinum/silver) plus 80% of the prevailing market price of lab-grown diamonds of the specific quality studded in the jewellery. The buyback amount excludes taxes applied at the time of purchase; any discount availed at original purchase is deducted from the diamond market value; and a logistics and processing fee of ₹1,500 applies. Buyback proceeds are paid by NEFT/RTGS to the customer’s bank account within 10 business days of approval. Exchange and buyback are not available on products sold or delivered outside India.

7. Damaged or Incorrect Deliveries

Please inspect the outer packaging on delivery and refuse acceptance if it appears tampered or damaged, notifying us immediately. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photographs; we will arrange pickup and a replacement or full refund, including shipping, at no cost to you.

8. General

This Policy applies to purchases made on the Site. Purchases made through marketplaces or retail partners are governed by their respective policies. Auverra reserves the right to amend this Policy prospectively; the version in force on the date of your order applies to that order. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019.