Shipping Policy

Last updated: 19 October 2026

1. International Duties and Charges

Local levies at the destination country are the customer’s sole responsibility and are not included in the order value. If a customer refuses to pay destination duties, the consignment will be returned to us and the refund will be net of both outbound and return shipping and any duties or charges incurred.

2. Order Tracking

A tracking number and courier details are shared by email, SMS, and WhatsApp on dispatch. You can track your consignment on the courier’s portal or by contacting our care team. Please note that for security reasons, the shipping label will not disclose the contents of the package.

3. Delivery Attempts and Non-Delivery

Our courier partners make up to three delivery attempts, contacting you before each attempt. If delivery cannot be completed after three attempts, the consignment is returned to us, and re-shipping charges will apply for a fresh dispatch. We ship only to the address confirmed at checkout; address changes are not possible after dispatch, so please verify your address and contact number carefully before placing the order.

4. Receiving Your Order

Please inspect the outer packaging at the time of delivery. Do not accept a consignment whose outer packaging or security seal appears tampered, torn, or damaged — refuse the delivery and notify us immediately at care@auverra.com. Claims for tampered or damaged packaging accepted at delivery cannot be entertained thereafter.

5. Order Cancellation Before Dispatch

Customers may cancel an order without any cancellation fee at any time prior to dispatch by contacting our Customer Care team. In the event of such cancellation, any applicable transportation, logistics, or shipping charges incurred in connection with the order shall be borne by the customer and may be deducted from the refundable amount. The eligible balance shall be refunded to the original mode of payment within 7–10 business days, subject to applicable banking and payment-processing timelines.

For customised or made-to-order jewellery, cancellation requests will be accepted only if received before commencement of the manufacturing process. Once manufacturing has commenced, the order shall be considered non-cancellable and will thereafter be governed exclusively by the terms and conditions of Auverra’s Returns, Refunds, Exchange & Buyback Policy

This policy is intended to ensure complete transparency regarding cancellation, logistics costs, and refund eligibility while protecting the interests of both the customer and Auverra.